Refund policy

Last updated: September 3, 2026

At Mark Bees, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be unworn, unwashed, and free from damage or stains.
  • Include the original packaging, tags, and accessories where applicable.
  • Be accompanied by your order number or proof of purchase.

Some products may not be eligible for return due to hygiene, safety, or other product-specific restrictions.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue. We will review the information and, where appropriate, offer a replacement or refund.

3. Items That Cannot Be Returned

Returns may not be accepted for:

  • Used, worn, washed, or damaged items caused by the customer.
  • Items without their original packaging or tags where applicable.
  • Products returned after the 30-day return period.
  • Certain hygiene-sensitive products once opened or used.
  • Gift cards and other non-returnable items.

4. Return Shipping

If the return is due to a defective, damaged, incorrect, or incomplete order, Mark Bees will review the situation and determine the appropriate resolution.

For returns due to a change of mind, incorrect size, or personal preference, the customer may be responsible for return shipping costs.

Important: Please contact us before sending any item back. Do not return an item to the address shown on the original package unless our customer service team has provided return instructions.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or another circumstance covered by applicable consumer protection laws.

6. Exchanges

If you need a different size, color, or product, please contact us before returning your item. Depending on availability, we may offer an exchange or another suitable solution.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation.

8. International Orders

International customers are responsible for reviewing applicable customs requirements before placing an order.

International orders may be subject to customs duties and import taxes upon delivery. These fees are the responsibility of the recipient and are not included in the product price or shipping cost.

9. Contact Us

If you have questions about a return or refund, please contact our customer service team with your name, order number, and details concerning your return.

        United Kingdom: Eligible items may be returned within 30 days of delivery. UK consumers may cancel an eligible online purchase at any time before delivery and within 15 days after delivery. After notifying us of cancellation, the item must be returned within 14 days. This policy does not limit your statutory rights for faulty, damaged, or misdescribed goods.

  • Customers may cancel an eligible order from the time it’s placed up until 14 days after delivery.
  • After notifying Mark Bees, the customer has another 14 days to send the goods back.
  • Mark Bees will refund the product price and the least expensive standard shipping
  • Mark Bees will Issue the refund within 14 days of receiving the return, or receiving evidence that it was sent back, whichever happens first
  • Exclusions, such as personalized goods, certain sealed hygiene products once unsealed, and perishable goods are excluded.
  •  Faulty, damaged, or misdescribed products have separate UK consumer rights, which Mark Bees policy does not infringe or restrict.
  • Method for cancellation, contact Mark Bees via email: markbarr610@gmail, com Return Address: C/O Mark Bees 1383 Waverley Crescent Kingston, Ontario, Canada K7M 6J8:

United Kingdom customers: If you are a consumer in the United Kingdom, you may cancel most online purchases from the date of purchase up until 14 days after receiving the goods.

After notifying us of your cancellation, you must return the goods within 14 days.

 We will refund the purchase price and the cost of our least expensive standard delivery option within 14 days after we receive the goods or evidence that they were returned, whichever occurs first. You are responsible for return shipping costs unless the item is faulty, damaged, misdescribed, or we have stated otherwise. Certain products, including personalized, perishable, and eligible sealed hygiene goods once unsealed, may be excluded. These terms do not affect your statutory rights.

 

Mark Bees
Premium Lifestyle & Fashion